Privacy POLICY
INFORMATION GATHERED BY SAVORYBOXAE.COM. This is SAVORYBOXAE.COM’s (“SAVORYBOXAE.COM”) online privacy policy (“Policy”). This policy applies only to activities SAVORYBOXAE.COM engages in on its website and does not apply to SAVORYBOXAE.COM activities that are “offline” or unrelated to the website.
SAVORYBOXAE.COM collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the SAVORYBOXAE.COM website can include information such as the type of browser you are using, and the length of the visit to the website. You may also be asked to provide personally identifiable information on the SAVORYBOXAE.COM website, which may include your name, address, telephone number and e-mail address. This information can be gathered when feedback or e-mails are sent to SAVORYBOXAE.COM, when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information.
1. USE AND DISCLOSURE OF INFORMATION. Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your Delivery information to third parties for order tracking purposes or process your check or money order, as appropriate, fill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your mailing address information to the delivery service to deliver products that you ordered.
2. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
SAVORYBOXAE.COM may use non-personal “aggregated data” to enhance the operation of our website, or analyze interest in the areas of our website. Additionally, if you provide SAVORYBOXAE.COM with content for publishing or feedback, we may publish your user name or other identifying data with your permission.
3. SAVORYBOXAE.COM takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, SAVORYBOXAE.COM cannot guarantee the security of any information that is disclosed online.
4. OTHER WEBSITES. SAVORYBOXAE.COM is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.
MINORS. SAVORYBOXAE.COM does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the SAVORYBOXAE.COM website or services, and SAVORYBOXAE.COM requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, SAVORYBOXAE.COM does not knowingly distribute personal information regarding minors under the age of 18.
CORRECTIONS AND UPDATES. If you wish to modify or update any information SAVORYBOXAE.COM has received, please contact info@ SAVORYBOXAE.COM.
5. MODIFICATIONS OF THE PRIVACY POLICY. SAVORYBOXAE.COM. The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.
Delivery Policy
We deliver our Products to only UAE. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 1 – 2 working days and from 9 am to 10 pm working Days. It’s flat AED 40 or depends on the Emirates and will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.
REFUND/RETURN POLICY
To provide the best customer satisfaction, we provide the following solutions. If you have any questions regarding the Return & Refund Policy please call our restaurant. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.
Food Order Errors*
If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that there was an error in your order you may come to pick up the correct food item.
For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.
For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit.
Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s) to our host.
Food Order Incomplete*
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card, cash refund or we will refund you with a store credit.
Food Dissatisfaction*
We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Please call us immediately if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in the original container(s) so we may investigate and deal with the issue. We will prepare you a new food order. If you do not wish to receive a new dish, we may refund the amount to a credit card, cash refund or we will refund you with a store credit only after we receive the food in the original container(s) and have confirmed the error to the discretion of the manager on duty
RETURN POLICY
Customer can contact us within 30 minutes of the receipt to return the products.
CANCELLATION POLICY
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 10days for the refund transfer to be completed.
